Dear Customer,

We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.

Original Date/Time: [Tuesday 18th September, 2019, 12:00 AM to 03:00 AM AEDT/AEST]
New Date/Time: [Thursday 27th September, 2019, 12:00 AM to 03:00 AM AEDT/AEST]

We apologise for any inconvenience this may have caused.

Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.

Description: [Release of new Software version with patches and enhancements.]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00] AEDT/AEST
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00] AEDT/AEST
Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

We will email you at the beginning and end of the maintenance period.

Dear Customer,

Our network operator is still working on their issues and we are keeping track.

We will provide an update as soon as possible.

Dear Customer,

We would like to inform that the issue on Telstra Integrated Messaging for NAB has been restored.

Event description: [detail Service Issue, with a headline]
Impacted Services: [SMS/MMS/Email / access to the web portal / APIs]

Start time: [27/03/2018 - 23:00] AEDT/AEST
End time: [28/03/2018 - 00:01] AEDT/AEST

Please accept our apologies for any inconvenience caused.

Dear Customer,

We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue.

Event description: [detail Service Issue, with a headline]
Impacted Services: [SMS/MMS/Email / access to the web portal / APIs]

Start time: 27/03/2018 - 23:00 AEDT/AEST

Our team are working to resolve this as quickly as possible.

Please accept our apologies for any inconvenience caused.

Dear Customer,

We are currently experiencing a service issue with Telstra Integrated Messaging.

Event description: [description of Service Issue, in headlines]
Impacted Services: [SMS/MMS/Email and access to the web portal and APIs]

Start time: [27/03/2019 - 23:00] AEDT/AEST

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Dear Customer,

We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.

Type: Operator Service Unavailable
Impacted Services: [SMTP SMS / HTTP API / SMPP API / Incoming SMS (Mobile Originating) / WEB / Email / All Services]

Customer Impact: [Low / Medium / High]

Dear Customer,

We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00] AEDT/AEST
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00] AEDT/AEST

Impact: [If there was No impact: No Services were impacted OR Insert affected services and downtime, if applies - ensure to include behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]

[If any important service degradation / or any kind of disruption, include the following apology statement: We apologise for any inconvenience this may have caused.]

Dear Customer,

We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.

Our team will notify you after the work has been completed.

Dear Customer,

We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.

Description: [Release of new Software version with patches and enhancements.]

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00] AEDT/AEST
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00] AEDT/AEST

Impact: [Insert affected services and downtime, if applies - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes and include the following apology statement: We apologise for any inconvenience this may have caused and ....]

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.

Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00 AEDT/AEST]
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00 AEDT/AEST]

Impact: [Was there any downtime or queued messages and if so then state for how long etc]

We apologise for any inconvenience this may have caused.

Dear Customer,

We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.

Our team will notify you after the work has been completed.