This is a note to let you know that we’ll be conducting necessary platform maintenance on the Telstra Integrated Messaging service.
When will the maintenance periods occur?
Start time and date: 11:30am (AEST, UTC +10 hours) on 28, 29, 30 April 2026 End time and date: 3:30pm (AEST, UTC +10 hours) on on 28, 29, 30 April 2026
Impact: There is no service interruption expected. We have three redundant paths of travel for any messages submitted and will only be conducting work on one path per day, meaning that there will always be at least two redundant paths available
Reference: PCR-7212, PCR-7211, PCR-7210
]]>We sincerely apologize for any confusion arising from our recent communication.
Please be advised that the matter referenced does not impact TIM international traffic, either in whole or in part. The earlier communication was not intended to suggest any effect on these entities, and we regret any misunderstanding this may have caused.
We appreciate your understanding and regret any inconvenience. Should you require further clarification, please do not hesitate to contact us.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-7195
Maintenance start time: 19/03/2026 - 01:00AM AEDT
Maintenance end time: 19/03/2026 - 04:41AM AEDT
Impact: No Service Impact
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-7195
Our team will notify you after the work has been completed.
]]>This is a note to let you know that we'll be conducting maintenance on the Telstra Integrated Messaging service.
When will the maintenance periods occur?
Start time and date: 01:00am (AEDT) on Thursday, 19 March 2026
End time and date: 05:00am (AEDT) on Thursday, 19 March 2026
Impact: There is no service interruption expected
Reference: PCR-7195
]]>This is a note to let you know we’ll be releasing a minor patch on the Telstra Integrated Messaging service.
It will be released on Tuesday, 20 January 2026. There will be no downtime or performance impact.
Change reference: PCR-7079
Maintenance start time: 20/01/2026 - 01:00 AEDT
Maintenance end time: 20/01/2026 - 05:00 AEDT
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-6830
Maintenance start time: 28/10/2025 - 01:26 AEDT
Maintenance end time: 28/10/2025 - 02:48 AEDT
Impact: No Outage
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-6830
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-6829
Maintenance start time: 25/10/2025 - 01:00 AEDT
Maintenance end time: 25/10/2025 - 02:35 AEDT
Impact: One minute outage: 01:18 to 01:19 AEDT
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-6829
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6830
Description: 2 of 2 BCP Failback
Maintenance start time: 28/10/2025 - 01:00 AEDT
Maintenance end time: 28/10/2025 - 05:00 AEDT
Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6829
Description: 1 of 2 BCP Failover
Maintenance start time: 25/10/2025 - 01:00 AEDT
Maintenance end time: 25/10/2025 - 05:00 AEDT
Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT
We will email you at the beginning and end of the maintenance period.
]]>We would like to provide an update regarding the recent issue on Telstra Integrated Messaging.
Impacted Services: Email Delivery We’ve identified an email delivery issue affecting our Telstra Integrated Messaging platform. This issue is isolated to customers whose email providers use Spamhaus filtering services.
Recommendation: Impacted customers are advised to engage their email service providers or vendors to take the necessary steps to unblock or whitelist our mail server IPs (3.105.214.218, 13.237.12.178 and 52.64.6.176).
]]>We’re currently aware of an email delivery issue affecting our Telstra Integrated Messaging platform. Impacted customers may experience problems receiving emails from our platform, including password resets, delivery receipts (DR), and Mobile Originated (MO) notifications.
Our team is actively investigating the issue and working towards an urgent resolution.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-6787
Maintenance start time: 20/08/2025 - 01:00 AEST
Maintenance end time: 20/08/2025 - 02:31 AEST
Impact: No service impact
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-6787
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6787
Description: Release of new Software version with patches and enhancements
Maintenance start time: 20/08/2025 - 01:00 AEST
Maintenance end time: 20/08/2025 - 05:00 AEST
Impact: No service impact expected
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: CRQ000092337916
Maintenance start time: 25/03/2025 - 09:00 AEST
Maintenance end time: 25/03/2025 - 10:00 AEST
Impact: No service interruption is expected
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled.
Change reference: PCR-6393
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 12/03/2025 - 01:00 AEDT
Maintenance end time: 12/03/2025 - 04:00 AEDT
We will send another notification once we have the new schedule.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6393
Description: Release of new Software version with patches and enhancements.
Maintenance start time: 12/03/2025 - 01:00 AEDT
Maintenance end time: 12/03/2025 - 04:00 AEDT
Impact: No expected service impact
We will email you at the beginning and end of the maintenance period.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Impacted Services: SMS and access to the web portal and APIs
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Impacted Services: SMS and access to the web portal and APIs
Our team is working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We would like to inform that the Telstra Telco network already resolved their latency and non-delivery issues. SMS services are now working as normal.
Impacted Services: SMS Services
]]>We’ve received confirmation that the Telstra Telco network is experiencing issues with latency and non-delivery. Their team is actively working to resolve the issue.
We will keep you updated with any further developments.
Thank you for your patience.
]]>We are writing to inform you that one of our suppliers is currently experiencing issues within their network. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Unavailable
Impacted Services: SMS Services
Customer Impact: High
We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-6185
Maintenance start time: 11/12/2024 - 01:00 AEDT
Maintenance end time: 11/12/2024 - 03:00 AEDT
Impact: No service impact.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-6185
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Description: Release of new software version with patches and enhancements.
Maintenance start time: 11/12/2024 - 01:00 AEDT
Maintenance end time: 11/12/2024 - 04:00 AEDT
Impact: There is no service interruption expected
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-6182
Maintenance start time: 12/11/2024 - 01:00 AEDT
Maintenance end time: 12/11/2024 - 02:39 AEDT
Impact: 3 minutes outage from 01:29 to 01:31 AEDT
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-6182
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-6181
Maintenance start time: 09/11/2024 - 01:00 AEDT
Maintenance end time: 09/11/2024 - 02:55 AEDT
Impact: 6 min - from 01:31:04 to 01:37:02
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-6181
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6182
Description: 2 of 2 BCP Failback
Maintenance start time: 12/11/2024 - 01:00 AEDT
Maintenance end time: 12/11/2024 - 04:00 AEDT
Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6181
Description: 1 of 2 BCP Failover
Maintenance start time: 09/11/2024 - 01:00 AEDT
Maintenance end time: 09/11/2024 - 04:00 AEDT
Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled.
Change reference: PCR-6037
Description: Platform upgrade
Original maintenance start time: 07/08/2024 - 01:00 AEST
Original maintenance end time: 07/08/2024 - 05:00 AEST
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-6037
Description: Platform upgrade
Maintenance start time: 07/08/2024 - 01:00 AEST
Maintenance end time: 07/08/2024 - 05:00 AEST
Impact: No service impact
We will email you at the beginning and end of the maintenance period.
]]>Today we experienced intermittent issues with our FQDN for Telstra Integrated Messaging (tim.telstra.com). The problem has been resolved, and we will continue to monitor the service and keep you informed of any changes.
Event description: DNS issues affecting portal and API access for customers using FQDN. Impacted Services: API and Web Portal accessed using domain name.
Start time: 22/05/2024 07:00 AEST
End time: 22/05/2024 08:11 AEST
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: DNS issues affecting portal and API access for customers using FQDN.
Impacted Services: API and Web Portal accessed using domain name.
Start time: 22/05/2024 07:00 AEST
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored. We will continue to monitor.
Event description: DNS resolution of tim.telstra.com was impacting portal and API usage of domain name.
Impacted Services: Intermittent connectivity problems to web portal and API
Start time: 01:59 AEST May 22nd
End time: 03:00 AEST May 22nd
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: Intermitten issues connecting to URL https://tim.telstra.com via portal or API
Impacted Services: Access to portal and APIs using Full Qualified Domain Name.
Start time: 02:05 AEST
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue.
Event description: Service outage
Impacted Services: Access to web portal and API
Start time: 06/05/2024 - 05:08 AEST
Our team are working to resolve this as quickly as possible.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Event description: Service outage
Impacted Services: Access to web portal and APIs
Start time: 06/05/2024 - 05:08 AEST
End time: 06/05/2024 - 07:56 AEST
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: Service outage
Impacted Services: Access to the web portal and API
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Event description: TIM Web Portal Access
Impacted Services: Access to the web portal
Start time: 02/05/2024 - 06:34 AEST
End time: 02/05/2024 - 08:15 AEST
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: Access to TIM platform (web portal)
Impacted Services: SMS/MMS/Email and access to the web portal
Start time: 02/05/2024 - 6:45 AEST
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue.
Event description: Access to TIM Web Portal
Impacted Services: access to the web portal - API is not affected
Start time: 02/05/2024 - 06:34 AEST
Our team are working to resolve this as quickly as possible.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-5688
Maintenance start time: Monday 29/04/2024 – 01:00 AEST
Maintenance end time: Monday 29/04/2024 – 04:30 AEST
Impact: Between 01:00-01:10 AEST - service interruption (except for high available customers who saw no impact)
Apologies for the late notification of the completion of the planned change overnight
]]>Please be advised of the upcoming maintenance work on the Telstra Integrated Messaging platform (TIM)
Change reference: PCR-5688
Description: TIM Platform Upgrade
Maintenance start time: Monday 29/04/2024 – 01:00 AEST
Maintenance end time: Monday 29/04/2024 – 05:00 AEST
Impact: There may be a service interruption to all services for between 15-30 minutes within the first hour of the change itself
Please Also Note : Any changes to the platform between Friday 26 April - 9pm AEDT and Monday April 29 - 1am AEST will be replicated across to the new Cloud environment, however may not be available from the start of business Monday 29 April. This will include any password resets completed within this time period.
We will email you at the beginning and end of the maintenance period.
]]>Please be advised of the upcoming maintenance work on the Telstra Integrated Messaging platform (TIM)
Change reference: PCR-5688
Description: TIM Platform Upgrade
Maintenance start time: Monday 29/04/2024 – 01:00 AEDT
Maintenance end time: Monday 29/04/2024 – 05:00 AEDT
Impact: There may be a service interruption to all services for between 15-30 minutes within the first hour of the change itself
Please Also Note : Any changes to the platform between Friday 26 April - 9pm AEDT and Monday April 29 - 1am AEDT will be replicated across to the new Cloud environment, however may not be available from the start of business Monday 29 April.
We will email you at the beginning and end of the maintenance period.
]]>We would like to inform that the Operator resolved their issues and the services are fully recovered.
We are still performing some tests.
Impacted Services: All messages to Optus
]]>We are writing to inform you that messages to Optus may not be delivered as Optus services are currently experiencing an outage.
The operator is working to solve the issues to restore the affected services as fast as possible
]]>We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Unavailable - Optus
Impacted Services: All Services
Customer Impact: High
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-5349
Maintenance start time: 23/10/2023 - 01:00 AEDT
Maintenance end time: 23/10/2023 - 04:15 AEDT
Impact: 21 minutes
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-5349
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-5348
Maintenance start time: Oct 21 01:00 AEDT
Begin Downtime: Oct 21 01:34 AEDT
End Downtime: Oct 21 02:07 AEDT
Maintenance end time: Oct 21 04:35
Impact: Downtime 33 min
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-5348
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing a BCP Failback on the Telstra Integrated Messaging platform.
Change reference: PCR-5349
Description: BCP Failback [Step 2 of 2]
Maintenance start time: 23/10/2023 - 01:00 AEDT
Maintenance end time: 23/10/2023 - 05:00 AEDT
Impact: 10 minute service interruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing a BCP Failover on the Telstra Integrated Messaging platform.
Change reference: PCR-5348
Description: BCP Failover [Step 1 of 2]
Maintenance start time: 21/10/2023 - 01:00 AEDT
Maintenance end time: 21/10/2023 - 05:00 AEDT
Impact: 10 minute service interruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-5302
Maintenance start time: 27/03/2019 - 01:00 AEST
Maintenance end time: 27/03/2019 - 03:32 AEST
Impact: start outage: 01:39 AEST / Final time outage: 02:26 AEST Total time = 47 Minutes
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-5302
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-5256
Maintenance start time: 09/08/2023 – 01:00 AEST
Maintenance end time: 09/08/2023 – 02:29 AEST
Impact: Start outgate 01:37 AEST| Final outgate 01:56 AEST | Total outgate = 19 minutes
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Description: Platform upgrade Maintenance start time: 09/08/2023 – 01:00 AEST Maintenance end time: 09/08/2023 – 05:00 AEST
Change reference: [PCR-5256]
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-5256
Description: Platform Upgrade
Maintenance start time: 09/08/2023 - 01:00 AEST
Maintenance end time: 09/08/2023 - 05:00 AEST
Impact: None
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-4751
Maintenance start time: 04/05/2023 - 01:00 AEST
Maintenance end time: 04/05/2023 - 03:25 AEST
Impact: 15-20 minutes during the first hour.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4751
Our team will notify you after the work has been completed.
]]>We are still performing some tests.
Impacted Services: SMS
]]>We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Delays
Impacted Services: SMS delivery delays towards Vodafone subscribers - other carriers are not impacted
Customer Impact: Medium
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.
Original Change reference: PCR-4751
New Change reference: PCR-4751
Description: Platform Upgrade
Original Date/Time: 14/04/2023 - 01:00 to 05:00 AEST
New Date/Time: 04/05/2023 - 01:00 to 05:00 AEST
Impact: 15-20 minutes during the first hour
]]>We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Unavailable via Optus
Impacted Services: SMS
Telstra were advised that as of 8am (AEDT) Optus services/subscribers had been having issues with SMS. Telstra and Optus are investigating. Telstra have yet to be advised of an ETR and are awaiting further updates from Optus. We apologize for any inconvenience this is causing and will advise further details related to this fault upon receiving it from Optus. The TIM platform is operational and successfully sending messages.
Customer Impact: High for Optus subscribers
]]>We are still performing some tests.
Impacted Services: SMS
Telstra advised that from approx. 02:00 to 10:30 AEDT Optus services/subscribers had been having issues with SMS.
Telstra and Optus resolved the issue, with Optus processing the message backlog.
The TIM platform is operational and successfully sending messages.
We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.
Original Change reference: PCR-4760
New Change reference: To be advised
Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain
Original Date/Time: 22/02/2023 - 23:30 AEDT
New Date/Time: To be advised
Impact: No Service Impact is expected; however, customers are to confirm if this certificate is maintained within their security store.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4760
Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain
Maintenance start time: 22/02/23 - 23:30 AEDT
Maintenance end time: 23/02/23 - 01:00 AEDT
Impact: No Service Impact is expected; however, customers are to confirm if this certificate is maintained within their security store.
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4751
Description: Platform Upgrade
Maintenance start time: 14/04/2023 - 01:00 AEST
Maintenance end time: 14/04/2023 - 05:00 AEST
Impact: 15-20 minutes during the first hour
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-4604
Description: Software patch
Maintenance start time: 01/12/2022 - 01:00 AEDT
Maintenance end time: 01/12/2022 - 02:30 AEDT
Impact: No service impact
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-4458
Maintenance start time: 19/10/2022 - 01:00 AEDT
Maintenance end time: 19/10/2022 - 02:43 AEDT
Impact: No impact or downtime.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4458
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4458
Description: Platform Upgrade
Maintenance start time: 19/10/2022 - 01:00 AEDT
Maintenance end time: 19/10/2022 - 05:00 AEDT
Impact: No impact
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-4341
Maintenance start time: 18/08/2022 - 01:00 AEST
Maintenance end time: 18/08/2022 - 03:19 AEST
Impact: Start Outgate 01:48 AEST and App Final Outgate 01:52 AEST
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4341
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4341
Description: Maintenance Upgrade
Maintenance start time: 01:00 AEST on Thursday, 18 August 2022
Maintenance end time: 05:00 AEST on Thursday, 18 August 2022
Impact: Up to 15 minutes of service disruption in the first hour
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-4271
Maintenance start time: 27/07/2022 - 01:00 AEST
Maintenance end time: 27/07/2022 - 02:54 AEST
Impact: No service impact.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4271
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-4262
Maintenance start time: 25/07/2022 - 01:00 AEST
Maintenance end time: 25/07/2022 - 02:35 AEST
Impact: Downtime start time 01:14, end time 01:50 AEST
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4262
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-4261
Maintenance start time: 23/07/2022 - 01:00 AEST
Maintenance end time: 23/07/2022 - 02:18 AEST
Impact: Start Outgate 01:15:04 AEST and APP Final outgate 01:53:27 AEST
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4261
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4262
Description: Scheduled completion of Business Continuity Testing (BCP) of Telstra Integrated Messaging
Maintenance start time: 25/07/2022 - 01:00 AEST
Maintenance end time: 25/07/2022 - 04:00 AEST
Impact: 15 minutes of Service Impact during the first hour
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4261
Description: Scheduled commencement of Business Continuity Testing (BCP) of Telstra Integrated Messaging
Maintenance start time: 23/07/2022 - 01:00 AEST
Maintenance end time: 23/07/2022 - 04:00 AEST
Impact: 15 minutes of Service Impact during the first hour
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4271
Description: TIM Minor Release
Maintenance start time: 27/07/2022 - 01:00 AEST
Maintenance end time: 27/07/2022 - 05:00 AEST
Impact: No service impact.
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4262
Description: Scheduled completion of Business Continuity Testing (BCP) of Soprano Design platform.
Maintenance start time: 25/07/2022 - 01:00 AEST
Maintenance end time: 25/07/2022 - 04:00 AEST
Impact: 15min Service Impact during the first hour.
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-4261
Description: Scheduled commencement of Business Continuity Testing (BCP) of Soprano Design platform.
Maintenance start time: 23/07/2022 - 01:00 AEST
Maintenance end time: 23/07/2022 - 04:00 AEST
Impact: 15min Service Impact during the first hour.
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-4241
Maintenance start time: 10/06/2022 22:00 AEST
Maintenance end time: 10/06/2022 22:50 AEST
Impact: No Services were impacted
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-4241
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-4241
Description: Patch implementation to address security incident
Maintenance start time: 10/06/2022 22:00 AEST
Maintenance end time: 10/06/2022 23:00 AEST
Impact: No Impact
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-3967
Maintenance start time: 04 May 2022 0100 AEST
Maintenance end time: 04 May 2022 0500 AEST
Impact: None
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: [Insert the change reference that provided by operations team ]
Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00 AEDT or AEST]
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00 AEDT or AEST]
Impact: [Was there any downtime or queued messages and if so then state for how long etc]
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-3967
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-3967
Description: TIM Minor Release R2.1
Maintenance start time: 04/05/2022 - 01:00 AEST
Maintenance end time: 04/05/2022 - 05:00 AEST
Impact: No Service Interruption
We will email you at the beginning and end of the maintenance period.
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: Email2SMS Service Degradation
Impacted Services: Email2SMS
Start time: 22/12/2021 15:40 AEDT
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Event description: Email2SMS Service Degradation
Impacted Services: Email2SMS
Start time: 22/12/2021 15:08 AEDT
End time: 22/12/2021 16:06 AEDT
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Event description: Delays with sending and receiving messages through SMTP (Email2SMS)
Impacted Services: SMTP (Email2SMS)
Start time: 20/12/2021 16:09 AEST
End time: 20/12/2021 16:20 AEST
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: Delays with sending and receiving messages through SMTP (Email2SMS)
Impacted Services: SMTP (Email2SMS)
Start time: 20/12/2021 16:09
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We would like to inform you that the Operator resolved their issues and the services are fully recovered.
Impacted Services: MMS
Customer Impact: Queued MT MMS
We have completed our testing and service is fully restored, any queued messages have been sent.
]]>We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Unavailable
Impacted Services: MMS
Customer Impact: High
We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-3646
Maintenance start time: 23/11/2021 - 01:00 AEDT
Maintenance end time: 23/10/2021 - 03:21 AEDT
Impact: No impact
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-3646
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-3646
Description: TIM MEMS Upgrade to Release 3
Maintenance start time: 23/11/2021 - 01:00 AEDT
Maintenance end time: 23/11/2021 - 04:00 AEDT
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-3356
Maintenance start time: 14/10/2021 - 02:00 AEDT
Maintenance end time: 14/10/2021 - 03:55 AEDT
Impact: Outage duration 25 minutes.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-3356
Our team will notify you after the work has been completed.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been updated. Please refer to time corrected for this change.
Change reference: PCR-3356
Description: TIM MEMS Upgrade to Release 2.1
Original Date/Time: 14/10/2021 - 01:00 AEDT to 14/10/2021 - 04:00 AEDT
New Date/Time: 14/10/2021 - 02:00 AEDT to 14/10/2021 - 05:00 AEDT
Impact: Up to 45 minutes of service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.
Change Reference: PCR-3356
Description: TIM MEMS Upgrade to Release 2.1
Original Date/Time: 13/10/2021 - 01:00 AEDT to 13/10/2021 - 04:00 AEDT
New Date/Time: 14/10/2021 - 01:00 AEDT to 14/10/2021 - 04:00 AEDT
Impact: Up to 45 minutes of service disruption
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled.
Change reference: PCR-3261
Description: TIM MEMS Upgrade
Original maintenance start time: 17/08/2021 - 01:00 AEST
Original maintenance end time: 17/08/2021 - 04:00 AEST
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-3320
Maintenance start time: 07/08/2021 - 01:00 AEST
Maintenance end time: 07/08/2021 - 01:17 AEST
Impact: No impact or downtime.
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-3320
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-3320
Description: Emergency Soprano SFTP Upgrade
Maintenance start time: 07/08/2021 - 01:00 AEST
Maintenance end time: 07/08/2021 - 02:00 AEST
Impact: Soprano SFTP server will not be accessible for up to 60 minutes within the maintenance window
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR 3261
Description: TIM MEMS Upgrade
Maintenance start time: 17/08/2021 - 01:00 AEST
Maintenance end time: 17/08/2021 - 04:00 AEST
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-3123
Maintenance start time: 13/07/2021 - 01:00 AEST
Maintenance end time: 13/07/2021 - 04:06 AEST
Impact: No impact or downtime.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR 3123
Our team will notify you after the work has been completed.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.
Change reference: PCR-3123
Description: TIM MEMS upgrade
Original Date/Time: 06/07/2021 - 01:00 to 04:00 AEST
New Date/Time: 13/07/2021 - 01:00 to 04:00 AEST
Impact: No service disruption
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-3045
Maintenance start time: 11/06/2021 - 01:00 AEST
Maintenance end time: 11/06/2021 - 02:44 AEST
Impact: No impact or downtime.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-3045
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-3123
Description: TIM MEMS upgrade
Maintenance start time: 06/07/2021 - 01:00 AEST
Maintenance end time: 06/07/2021 - 04:00 AEST
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-3045
Description: Resolving queue monitoring bug
Maintenance start time: 11/06/2021 - 01:00 AEST
Maintenance end time: 11/06/2021 - 03:30 AEST
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-2825
Maintenance start time: 16/04/2021 - 01:00 AEST
Maintenance end time: 16/04/2021 - 05:14 AEST
Impact: no impact.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-2825
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-2825
Description: TIM MEMS upgrade to R1.1 2021 (Autumn Release)
Maintenance start time: 16/04/2021 - 01:00 AEST
Maintenance end time: 16/04/2021 - 04:00 AEST
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Event description: TIM Failed Messages to Error Code 69
Impacted Services: SMS messages
Start time: 05/03/2021 - 18:02 AEDT
End time: 06/03/2021 - 13:55 AEDT
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: TIM Failed Messages to Error Code 69
Update 1: Telstra Network engineers have been engaged to investigate the cause of these errors.
Impacted Services: SMS messages
Our team will be in touch with an update very soon.
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: TIM Failed Messages to Error Code 69
Impacted Services: SMS messages
Start time: 05/03/2021 - 18:02 AEDT
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-2703
Maintenance start time: 06/03/2021 - 01:00 AEDT
Maintenance end time: 06/03/2021 - 02:17 AEDT
Impact: No impact or downtime.
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-2703
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-2703
Description: To resolve Customer Outgoing Queue issues
Maintenance start time: 06/03/2021 - 01:00 AEDT
Maintenance end time: 06/03/2021 - 02:00 AEDT
Impact: No service impact
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-2661
Description: To resolve Shorten URL Issue
Maintenance start time: 19/03/2021 - 01:00 AEDT
Maintenance end time: 19/03/2021 - 02:30 AEDT
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-2680
Maintenance start time: 02/03/2021 - 20:00 AEDT
Maintenance end time: 02/03/2021 - 21:20 AEDT
Impact: no impact
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-2680
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-2680
Description: Amendment to User Client Connection page
Maintenance start time: 02/03/2021 - 20:00 AEDT
Maintenance end time: 02/03/2021 - 21:00 AEDT
Impact: none expected
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-2614
Maintenance start time: 02/03/2021 - 01:00 AEDT
Maintenance end time: 02/03/2021 - 03:15 AEDT
Impact: No impact or service disruption
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-2614
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-2614
Description: TIM MEMS upgrade to Release B841.9
Maintenance start time: 02/03/2021 - 01:00 AEDT
Maintenance end time: 02/03/2021 - 04:00 AEDT
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-2637
Description: Enhancing Database Performance Monitoring
Maintenance start time: 24/02/2021 - 21:00 AEDT
Maintenance end time: 24/02/2021 - 21:47 AEDT
Impact: No service disruption
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-2637
Description: Enhancing Database Performance Monitoring
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-2605
Maintenance start time: 23/02/2021 - 22:00 AEDT
Maintenance end time: 23/02/2021 - 23:26 AEDT
Impact: No service impact. No downtime.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-2605
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-2637
Description: Enhancing Database Performance Monitoring
Maintenance start time: 24/02/2021 - 21:00 AEDT
Maintenance end time: 24/02/2021 - 22:00 AEDT
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-2605
Description: tim.telstra.com certificate renewal
Maintenance start time: 23/02/2021 - 22:00 AEDT
Maintenance end time: 23/02/2021 - 23:00 AEDT
Impact: This is not service impacting. Soprano have provided a list of customers to Telstra to notify in advance
We will email you at the beginning and end of the maintenance period.
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: Certificate/access issues to tim.telstra.com
Impacted Services: Certain TIM customers are unable access tim.telstra.com
Start time: 15/01/2021 - 09:30 AEDT
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Event description: Certificate/access issues to tim.telstra.com
Impacted Services: Certain TIM customers are unable access tim.telstra.com
Start time: 15/01/2021 - 09:30 AEDT
End time: 18/01/2021 - 21:00 AEDT
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-1904
Description: MEMS Platform Upgrade to Spring Release 3.0
Maintenance start time: 10/11/2020 22:00 AEDT
Maintenance end time: 11/11/2020 02:10 AEDT
Impact: No services were affected
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-1904
Description: MEMS Platform Upgrade to Spring Release 3.0
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-2083
Description: TIM Pre-Work Cloud Services
Maintenance start time: 09/10/2020 - 20:00 AEDT
Maintenance end time: 10/10/2020 - 08:00 AEDT
Impact: Service disruption of 40 minutes
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-1892
Maintenance start time: 22/09/2020 - 22:00 AEST
Maintenance end time: 23/09/2020 - 01:15 AEST
Impact: No impact to the services
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-1892
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-1890
Maintenance start time: 12/09/2019 - 20:00 AEST
Maintenance end time: 13/09/2020 - 00:50 AEST
Outage start time: 12/09/2020 - 21:35 AEST
Outage end time: 12/09/2020 - 22:57
Impact: Service disruption of 1 hour and 22 minutes
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-1890
Description: MEMS Platform Upgrade
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1892
Description: TOMCAT to replace WAS
Maintenance start time: 22/09/2020 - 22:00 AEST
Maintenance end time: 23/09/2020 - 03:00 AEST
Impact: No service disruption expected
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-1891
Maintenance start time: 05/09/2020 - 20:00 AEST
Maintenance end time: 06/09/2020 - 02:10 AEST
Service impact start time: 05/09/2020 - 21:45 AEST
Service impact end time: 05/09/2020 - 22:39 AEST
Impact: 54 minutes
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-1891
Description: DB2 Encryption and Upgrade - SYD2
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Change reference: PCR-1865
Maintenance start time: 04/09/2020 - 20:00 AEST
Maintenance end time: 04/09/2020 - 05:30 AEST
Impact: No impact on services
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-1865
Description: DB2 Encryption & Upgrade SYD1
Our team will notify you after the work has been completed.
]]>We would like to inform that there was an issue on Telstra Integrated Messaging that has been restored. Soprano are investigating the root cause.
Event description: TIM experienced an outage between 11:38am and 11:41am AEST
Impacted Services: All messaging impacted during the mentioned timeframe
Start time: 26/08/2020 11:38 AEST
End time: 26/08/2020 11:41 AEST
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1904
Description: MEMS Platform Upgrade to Spring Release 3.0
Maintenance start time: 10/11/2020 22:00 AEDT
Maintenance end time: 11/11/2020 03:00 AEDT
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1890
Description: MEMS Platform Upgrade
Maintenance start time: 12/09/2020 - 20:00 AEST
Maintenance end time: 13/09/2020 - 08:00 AEST
Impact: One hour of service disruption during maintenance window
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1891
Description: DB2 Encryption and Upgrade - SYD2
Maintenance start time: 05/09/2020 - 20:00 AEST
Maintenance end time: 06/09/2020 - 08:00 AEST
Impact: One hour of service disruption during maintenance window
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.
Change reference: PCR-1865
Description: DB2 Encryption & Upgrade - SYD1
Original start time: 13/08/2020 - 20:00 AEST
Original end time: 14/08/2020 - 08:00 AEST
New start time: 04/09/2020 - 20:00 AEST
New end time: 05/09/2020 - 08:00 AEST
Impact: No service disruption because TIM traffic is currently on SYD2
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-1758
Maintenance start time: 23:00 AEST 06/08/2020
Maintenance end time: 00:22 AEST 07/08/2020
Impact: No Services were impacted
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Change reference: PCR-1758
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change reference: PCR-1865
Description: DB2 Encryption & Upgrade - SYD1
Maintenance start time: 13/08/2020 - 20:00 AEST
Maintenance end time: 14/08/2020 - 08:00 AEST
Impact: No service disruption because TIM traffic is currently on SYD2
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change Reference: PCR-1758
Description: F5 appliance upgrade to fix vulnerability CVE-2020-5902 on SYD stack (non live customer traffic)
Maintenance start time: 23:00 AEST 06/08/2020
Maintenance end time: 00:00 AEST 07/08/2020
Impact: No service disruption as services reside on other SYD stack
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Maintenance start time: 30/07/2020 23:00 AEST
Maintenance end time: 31/07/2020 00:30 AEST
Impact: No impact to the services.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Maintenance start time: 09/07/2020 - 22:00 AEST
Maintenance end time: 10/07/2020 - 04:40 AEST
Impact: No impact to the services
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1743
Description: General Maintenance
Maintenance start time: 30/07/2020 23:00 AEST
Maintenance end time: 31/07/2020 00:30 AEST
Impact: No Business Impact
We will email you at the beginning and end of the maintenance period.
]]>We would like to inform that the issue on Telstra Integrated Messaging has been restored.
Reference: OPS-4974
Event description: TIM SSL connectivity issues
Impacted Services: All services using SSL
Start time: 03/07/2020 - 01:50 AEST
End time: 03/07/2018 - 12:18 AEST
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Reference: OPS-4974
Event description: TIM SSL connectivity issues
Impacted Services: All services using SSL
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Maintenance start time: 02/07/2020 - 23:00 AEST
Maintenance end time: 03/07/2020 - 02:00 AEST
Impact: No impact to the services.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1648
Description: TIM DB2 Upgrade/Encryption (1 of 3) – DR site Melbourne
Maintenance start time: 09/07/2020 - 22:00 AEST
Maintenance end time: 10/07/2020 - 08:00 AEST
Impact: No service disruption as services remain on TIM Primary
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1551
Description: TIM IDS Implementation
Maintenance start time: 02/07/2020 - 23:00 AEST
Maintenance end time: 03/07/2020 - 02:00 AEST
Impact: No business impact
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Change Reference: PCR-1597
Description: This is to resolve an MO to URL issue reported internally at Soprano
Maintenance start time: 05/06/2020 - 00:00 AEST
Maintenance end time: 05/06/2020 - 01:05 AEST
Impact: No service disruption
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Change Reference: PCR-1597
Description: This is to resolve an MO to URL issue reported internally at Soprano
Maintenance start time: 05/06/2020 - 00:00 AEST
Maintenance end time: 05/06/2020 - 01:00 AEST
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled.
Change reference: PCR-1513
Description: DB2 Encryption/Upgrade (Window 1 of 3)
Original maintenance start time: 29/05/2020 - 00:00 AEST
Original maintenance end time: 29/05/2020 - 06:00 AEST
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Change reference: PCR-1513
Description: DB2 Encryption/Upgrade (window 1 of 3)
Maintenance start time: 29/05/2020 - 00:00 AEST
Maintenance end time: 29/05/2020 - 06:00 AEST
Impact: No service disruption
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled.
Original Date/Time: [Tuesday 10th September, 2019, 12:00 AM to 03:00 AM] AEDT/AEST
We apologise for any inconvenience this may have caused.
]]>We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed.
Original Date/Time: [Tuesday 18th September, 2019, 12:00 AM to 03:00 AM AEDT/AEST]
New Date/Time: [Thursday 27th September, 2019, 12:00 AM to 03:00 AM AEDT/AEST]
We apologise for any inconvenience this may have caused.
]]>We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform.
Description: [Release of new Software version with patches and enhancements.]
Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00] AEDT/AEST
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00] AEDT/AEST
Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]
We will email you at the beginning and end of the maintenance period.
]]>We are still performing some tests.
Impacted Services: [Insert affected services - ensure to include the behaviour of the platform i.e. MO’s will continue to be delivered, MT’s will be queued etc]
]]>Our network operator is still working on their issues and we are keeping track.
We will provide an update as soon as possible.
]]>We would like to inform that the issue on Telstra Integrated Messaging for NAB has been restored.
Event description: [detail Service Issue, with a headline]
Impacted Services: [SMS/MMS/Email / access to the web portal / APIs]
Start time: [27/03/2018 - 23:00] AEDT/AEST
End time: [28/03/2018 - 00:01] AEDT/AEST
Please accept our apologies for any inconvenience caused.
]]>We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue.
Event description: [detail Service Issue, with a headline]
Impacted Services: [SMS/MMS/Email / access to the web portal / APIs]
Start time: 27/03/2018 - 23:00 AEDT/AEST
Our team are working to resolve this as quickly as possible.
Please accept our apologies for any inconvenience caused.
]]>We are currently experiencing a service issue with Telstra Integrated Messaging.
Event description: [description of Service Issue, in headlines]
Impacted Services: [SMS/MMS/Email and access to the web portal and APIs]
Start time: [27/03/2019 - 23:00] AEDT/AEST
Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
]]>We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible.
Type: Operator Service Unavailable
Impacted Services: [SMTP SMS / HTTP API / SMPP API / Incoming SMS (Mobile Originating) / WEB / Email / All Services]
Customer Impact: [Low / Medium / High]
]]>We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging.
Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00] AEDT/AEST
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00] AEDT/AEST
Impact: [If there was No impact: No Services were impacted OR Insert affected services and downtime, if applies - ensure to include behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes]
[If any important service degradation / or any kind of disruption, include the following apology statement: We apologise for any inconvenience this may have caused.]
]]>We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start.
Our team will notify you after the work has been completed.
]]>We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging.
Description: [Release of new Software version with patches and enhancements.]
Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00] AEDT/AEST
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00] AEDT/AEST
Impact: [Insert affected services and downtime, if applies - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes and include the following apology statement: We apologise for any inconvenience this may have caused and ....]
We will email you at the beginning and end of the maintenance period.
]]>We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.
Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00 AEDT/AEST]
Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00 AEDT/AEST]
Impact: [Was there any downtime or queued messages and if so then state for how long etc]
We apologise for any inconvenience this may have caused.
]]>We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start.
Our team will notify you after the work has been completed.
]]>