Telstra Integrated Messaging Platform Status

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Tue, 21 Apr 2026 02:05:42 +0000

Dear Customer, This is a note to let you know that we’ll be conducting necessary platform maintenance on the Telstra Integrated Messaging service. When will the maintenance periods occur? Start time and date: 11:30am (AEST, UTC +10 hours) on 28, 29, 30 April 2026 End time and date: 3:30pm (AEST, UTC +10 hours) on on 28, 29, 30 April 2026 Impact: There is no service interruption expected. We have three redundant paths of travel for any messages submitted and will only be conducting work on one path per day, meaning that there will always be at least two redundant paths available Reference: PCR-7212, PCR-7211, PCR-7210

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Thu, 09 Apr 2026 03:02:00 +0000

Dear Customer, We sincerely apologize for any confusion arising from our recent communication. Please be advised that the matter referenced does not impact TIM international traffic, either in whole or in part. The earlier communication was not intended to suggest any effect on these entities, and we regret any misunderstanding this may have caused. We appreciate your understanding and regret any inconvenience. Should you require further clarification, please do not hesitate to contact us.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Wed, 18 Mar 2026 18:49:24 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-7195 Maintenance start time: 19/03/2026 - 01:00AM AEDT Maintenance end time: 19/03/2026 - 04:41AM AEDT Impact: No Service Impact

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Wed, 18 Mar 2026 13:41:13 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-7195 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Tue, 03 Mar 2026 11:44:13 +0000

Hi, This is a note to let you know that we'll be conducting maintenance on the Telstra Integrated Messaging service. When will the maintenance periods occur? Start time and date: 01:00am (AEDT) on Thursday, 19 March 2026 End time and date: 05:00am (AEDT) on Thursday, 19 March 2026 Impact: There is no service interruption expected Reference: PCR-7195

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 22 Dec 2025 03:21:27 +0000

Dear Customer, This is a note to let you know we’ll be releasing a minor patch on the Telstra Integrated Messaging service. It will be released on Tuesday, 20 January 2026. There will be no downtime or performance impact. Change reference: PCR-7079 Maintenance start time: 20/01/2026 - 01:00 AEDT Maintenance end time: 20/01/2026 - 05:00 AEDT

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Mon, 27 Oct 2025 20:33:23 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-6830 Maintenance start time: 28/10/2025 - 01:26 AEDT Maintenance end time: 28/10/2025 - 02:48 AEDT Impact: No Outage

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Mon, 27 Oct 2025 13:30:12 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-6830 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 24 Oct 2025 15:57:57 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-6829 Maintenance start time: 25/10/2025 - 01:00 AEDT Maintenance end time: 25/10/2025 - 02:35 AEDT Impact: One minute outage: 01:18 to 01:19 AEDT

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 24 Oct 2025 13:31:12 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-6829 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 22 Oct 2025 09:16:42 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6830 Description: 2 of 2 BCP Failback Maintenance start time: 28/10/2025 - 01:00 AEDT Maintenance end time: 28/10/2025 - 05:00 AEDT Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 22 Oct 2025 09:13:42 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6829 Description: 1 of 2 BCP Failover Maintenance start time: 25/10/2025 - 01:00 AEDT Maintenance end time: 25/10/2025 - 05:00 AEDT Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Fri, 17 Oct 2025 05:15:00 +0000

Dear Customer, We would like to provide an update regarding the recent issue on Telstra Integrated Messaging. Impacted Services: Email Delivery We’ve identified an email delivery issue affecting our Telstra Integrated Messaging platform. This issue is isolated to customers whose email providers use Spamhaus filtering services. Recommendation: Impacted customers are advised to engage their email service providers or vendors to take the necessary steps to unblock or whitelist our mail server IPs (3.105.214.218, 13.237.12.178 and 52.64.6.176).

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Fri, 17 Oct 2025 04:16:05 +0000

Dear Customer, We’re currently aware of an email delivery issue affecting our Telstra Integrated Messaging platform. Impacted customers may experience problems receiving emails from our platform, including password resets, delivery receipts (DR), and Mobile Originated (MO) notifications. Our team is actively investigating the issue and working towards an urgent resolution.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 19 Aug 2025 16:39:10 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-6787 Maintenance start time: 20/08/2025 - 01:00 AEST Maintenance end time: 20/08/2025 - 02:31 AEST Impact: No service impact

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 19 Aug 2025 14:40:46 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-6787 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 15 Aug 2025 07:12:31 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6787 Description: Release of new Software version with patches and enhancements Maintenance start time: 20/08/2025 - 01:00 AEST Maintenance end time: 20/08/2025 - 05:00 AEST Impact: No service impact expected

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 21 Mar 2025 08:56:28 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: CRQ000092337916 Maintenance start time: 25/03/2025 - 09:00 AEST Maintenance end time: 25/03/2025 - 10:00 AEST Impact: No service interruption is expected

Telstra Integrated Messaging - Notice of Planned Service Maintenance - CANCELLED

Telstra Integrated Messaging Platform Status — Thu, 27 Feb 2025 07:56:11 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled. Change reference: PCR-6393 Description: Release of new Software version with patches and enhancements. Maintenance start time: 12/03/2025 - 01:00 AEDT Maintenance end time: 12/03/2025 - 04:00 AEDT We will send another notification once we have the new schedule.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 27 Feb 2025 02:55:58 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6393 Description: Release of new Software version with patches and enhancements. Maintenance start time: 12/03/2025 - 01:00 AEDT Maintenance end time: 12/03/2025 - 04:00 AEDT Impact: No expected service impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Tue, 14 Jan 2025 05:50:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Impacted Services: SMS and access to the web portal and APIs

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Tue, 14 Jan 2025 03:00:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Impacted Services: SMS and access to the web portal and APIs Our team is working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Network / Supplier Notification - RESOLVED

Telstra Integrated Messaging Platform Status — Fri, 10 Jan 2025 04:54:00 +0000

Dear Customer, We would like to inform that the Telstra Telco network already resolved their latency and non-delivery issues. SMS services are now working as normal. Impacted Services: SMS Services

Telstra Integrated Messaging - Network / Supplier Notification - UPDATE

Telstra Integrated Messaging Platform Status — Fri, 10 Jan 2025 03:58:08 +0000

Dear Customer, We’ve received confirmation that the Telstra Telco network is experiencing issues with latency and non-delivery. Their team is actively working to resolve the issue. We will keep you updated with any further developments. Thank you for your patience.

Telstra Integrated Messaging - Network / Supplier Notification - INITIAL

Telstra Integrated Messaging Platform Status — Fri, 10 Jan 2025 00:50:41 +0000

Dear Customer, We are writing to inform you that one of our suppliers is currently experiencing issues within their network. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Service Unavailable Impacted Services: SMS Services Customer Impact: High

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 10 Dec 2024 16:15:06 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-6185 Maintenance start time: 11/12/2024 - 01:00 AEDT Maintenance end time: 11/12/2024 - 03:00 AEDT Impact: No service impact.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 10 Dec 2024 13:48:03 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-6185 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 22 Nov 2024 09:16:37 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Description: Release of new software version with patches and enhancements. Maintenance start time: 11/12/2024 - 01:00 AEDT Maintenance end time: 11/12/2024 - 04:00 AEDT Impact: There is no service interruption expected We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Mon, 11 Nov 2024 15:47:55 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-6182 Maintenance start time: 12/11/2024 - 01:00 AEDT Maintenance end time: 12/11/2024 - 02:39 AEDT Impact: 3 minutes outage from 01:29 to 01:31 AEDT

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Mon, 11 Nov 2024 14:04:40 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-6182 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 08 Nov 2024 16:13:10 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-6181 Maintenance start time: 09/11/2024 - 01:00 AEDT Maintenance end time: 09/11/2024 - 02:55 AEDT Impact: 6 min - from 01:31:04 to 01:37:02

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 08 Nov 2024 13:51:09 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-6181 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Tue, 05 Nov 2024 05:31:47 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6182 Description: 2 of 2 BCP Failback Maintenance start time: 12/11/2024 - 01:00 AEDT Maintenance end time: 12/11/2024 - 04:00 AEDT Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 04 Nov 2024 12:28:18 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6181 Description: 1 of 2 BCP Failover Maintenance start time: 09/11/2024 - 01:00 AEDT Maintenance end time: 09/11/2024 - 04:00 AEDT Impact: Target is <60 seconds impact approximately at 01:30 AM AEDT We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - CANCELLED

Telstra Integrated Messaging Platform Status — Tue, 06 Aug 2024 03:30:52 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled. Change reference: PCR-6037 Description: Platform upgrade Original maintenance start time: 07/08/2024 - 01:00 AEST Original maintenance end time: 07/08/2024 - 05:00 AEST

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 24 Jul 2024 02:11:40 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-6037 Description: Platform upgrade Maintenance start time: 07/08/2024 - 01:00 AEST Maintenance end time: 07/08/2024 - 05:00 AEST Impact: No service impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Wed, 22 May 2024 01:14:00 +0000

Dear Customer, Today we experienced intermittent issues with our FQDN for Telstra Integrated Messaging (tim.telstra.com). The problem has been resolved, and we will continue to monitor the service and keep you informed of any changes. Event description: DNS issues affecting portal and API access for customers using FQDN. Impacted Services: API and Web Portal accessed using domain name. Start time: 22/05/2024 07:00 AEST End time: 22/05/2024 08:11 AEST

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Tue, 21 May 2024 22:06:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: DNS issues affecting portal and API access for customers using FQDN. Impacted Services: API and Web Portal accessed using domain name. Start time: 22/05/2024 07:00 AEST Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Tue, 21 May 2024 17:18:27 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. We will continue to monitor. Event description: DNS resolution of tim.telstra.com was impacting portal and API usage of domain name. Impacted Services: Intermittent connectivity problems to web portal and API Start time: 01:59 AEST May 22nd End time: 03:00 AEST May 22nd

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Tue, 21 May 2024 02:05:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: Intermitten issues connecting to URL https://tim.telstra.com via portal or API Impacted Services: Access to portal and APIs using Full Qualified Domain Name. Start time: 02:05 AEST Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - UPDATE

Telstra Integrated Messaging Platform Status — Sun, 05 May 2024 19:08:00 +0000

Dear Customer, We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue. Event description: Service outage Impacted Services: Access to web portal and API Start time: 06/05/2024 - 05:08 AEST Our team are working to resolve this as quickly as possible.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Sun, 05 May 2024 19:08:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Event description: Service outage Impacted Services: Access to web portal and APIs Start time: 06/05/2024 - 05:08 AEST End time: 06/05/2024 - 07:56 AEST

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Sun, 05 May 2024 19:08:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: Service outage Impacted Services: Access to the web portal and API Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Wed, 01 May 2024 22:25:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Event description: TIM Web Portal Access Impacted Services: Access to the web portal Start time: 02/05/2024 - 06:34 AEST End time: 02/05/2024 - 08:15 AEST

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Wed, 01 May 2024 20:45:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: Access to TIM platform (web portal) Impacted Services: SMS/MMS/Email and access to the web portal Start time: 02/05/2024 - 6:45 AEST Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - UPDATE

Telstra Integrated Messaging Platform Status — Wed, 01 May 2024 20:34:00 +0000

Dear Customer, We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue. Event description: Access to TIM Web Portal Impacted Services: access to the web portal - API is not affected Start time: 02/05/2024 - 06:34 AEST Our team are working to resolve this as quickly as possible.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Sun, 28 Apr 2024 21:41:35 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-5688 Maintenance start time: Monday 29/04/2024 – 01:00 AEST Maintenance end time: Monday 29/04/2024 – 04:30 AEST Impact: Between 01:00-01:10 AEST - service interruption (except for high available customers who saw no impact) Apologies for the late notification of the completion of the planned change overnight

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 15 Apr 2024 01:42:36 +0000

Dear Customer, Please be advised of the upcoming maintenance work on the Telstra Integrated Messaging platform (TIM) Change reference: PCR-5688 Description: TIM Platform Upgrade Maintenance start time: Monday 29/04/2024 – 01:00 AEST Maintenance end time: Monday 29/04/2024 – 05:00 AEST Impact: There may be a service interruption to all services for between 15-30 minutes within the first hour of the change itself Please Also Note : Any changes to the platform between Friday 26 April - 9pm AEDT and Monday April 29 - 1am AEST will be replicated across to the new Cloud environment, however may not be available from the start of business Monday 29 April. This will include any password resets completed within this time period. We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 06 Mar 2024 01:01:14 +0000

Dear Customer, Please be advised of the upcoming maintenance work on the Telstra Integrated Messaging platform (TIM) Change reference: PCR-5688 Description: TIM Platform Upgrade Maintenance start time: Monday 29/04/2024 – 01:00 AEDT Maintenance end time: Monday 29/04/2024 – 05:00 AEDT Impact: There may be a service interruption to all services for between 15-30 minutes within the first hour of the change itself Please Also Note : Any changes to the platform between Friday 26 April - 9pm AEDT and Monday April 29 - 1am AEDT will be replicated across to the new Cloud environment, however may not be available from the start of business Monday 29 April. We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Network / Supplier Notification - RESOLVED

Telstra Integrated Messaging Platform Status — Wed, 08 Nov 2023 06:18:00 +0000

Dear Customer We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: All messages to Optus

Telstra Integrated Messaging - Network / Supplier Notification - UPDATE

Telstra Integrated Messaging Platform Status — Tue, 07 Nov 2023 17:24:00 +0000

Dear Customer, We are writing to inform you that messages to Optus may not be delivered as Optus services are currently experiencing an outage. The operator is working to solve the issues to restore the affected services as fast as possible

Telstra Integrated Messaging - Network / Supplier Notification - INITIAL

Telstra Integrated Messaging Platform Status — Tue, 07 Nov 2023 17:24:00 +0000

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Sun, 22 Oct 2023 17:29:04 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-5349 Maintenance start time: 23/10/2023 - 01:00 AEDT Maintenance end time: 23/10/2023 - 04:15 AEDT Impact: 21 minutes

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Sun, 22 Oct 2023 13:29:14 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-5349 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 20 Oct 2023 17:54:53 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-5348 Maintenance start time: Oct 21 01:00 AEDT Begin Downtime: Oct 21 01:34 AEDT End Downtime: Oct 21 02:07 AEDT Maintenance end time: Oct 21 04:35 Impact: Downtime 33 min

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 20 Oct 2023 13:27:43 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-5348 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Sun, 15 Oct 2023 22:06:49 +0000

Dear Customer, We are writing to inform you that we will be performing a BCP Failback on the Telstra Integrated Messaging platform. Change reference: PCR-5349 Description: BCP Failback [Step 2 of 2] Maintenance start time: 23/10/2023 - 01:00 AEDT Maintenance end time: 23/10/2023 - 05:00 AEDT Impact: 10 minute service interruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Sun, 15 Oct 2023 22:05:06 +0000

Dear Customer, We are writing to inform you that we will be performing a BCP Failover on the Telstra Integrated Messaging platform. Change reference: PCR-5348 Description: BCP Failover [Step 1 of 2] Maintenance start time: 21/10/2023 - 01:00 AEDT Maintenance end time: 21/10/2023 - 05:00 AEDT Impact: 10 minute service interruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 26 Sep 2023 18:03:36 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-5302 Maintenance start time: 27/03/2019 - 01:00 AEST Maintenance end time: 27/03/2019 - 03:32 AEST Impact: start outage: 01:39 AEST / Final time outage: 02:26 AEST Total time = 47 Minutes

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 26 Sep 2023 14:30:07 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-5302 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 08 Aug 2023 16:45:48 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-5256 Maintenance start time: 09/08/2023 – 01:00 AEST Maintenance end time: 09/08/2023 – 02:29 AEST Impact: Start outgate 01:37 AEST| Final outgate 01:56 AEST | Total outgate = 19 minutes

Telstra Integrated Messaging - Notice of Planned Service Maintenance - August 8th, 2023 01:00 AEST

Telstra Integrated Messaging Platform Status — Tue, 08 Aug 2023 14:32:00 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Description: Platform upgrade Maintenance start time: 09/08/2023 – 01:00 AEST Maintenance end time: 09/08/2023 – 05:00 AEST Change reference: [PCR-5256] Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 26 Jul 2023 21:39:44 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-5256 Description: Platform Upgrade Maintenance start time: 09/08/2023 - 01:00 AEST Maintenance end time: 09/08/2023 - 05:00 AEST Impact: None We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Wed, 03 May 2023 17:48:13 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-4751 Maintenance start time: 04/05/2023 - 01:00 AEST Maintenance end time: 04/05/2023 - 03:25 AEST Impact: 15-20 minutes during the first hour.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Wed, 03 May 2023 14:40:05 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4751 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Network / Supplier Notification - RESOLVED

Telstra Integrated Messaging Platform Status — Fri, 14 Apr 2023 01:50:00 +0000

We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: SMS

Telstra Integrated Messaging - Network / Supplier Notification - INITIAL

Telstra Integrated Messaging Platform Status — Fri, 14 Apr 2023 00:22:00 +0000

Telstra Integrated Messaging - Notice of Planned Service Maintenance - POSTPONED

Telstra Integrated Messaging Platform Status — Wed, 12 Apr 2023 05:30:25 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed. Original Change reference: PCR-4751 New Change reference: PCR-4751 Description: Platform Upgrade Original Date/Time: 14/04/2023 - 01:00 to 05:00 AEST New Date/Time: 04/05/2023 - 01:00 to 05:00 AEST Impact: 15-20 minutes during the first hour

Telstra Integrated Messaging - Network / Supplier Notification - INITIAL

Telstra Integrated Messaging Platform Status — Tue, 07 Mar 2023 21:00:00 +0000

Dear Customer, We are writing to inform you that one of our suppliers is currently experiencing issues within their platform. The operator is working to solve the issues to restore the affected services as fast as possible. Type: Operator Service Unavailable via Optus Impacted Services: SMS Telstra were advised that as of 8am (AEDT) Optus services/subscribers had been having issues with SMS. Telstra and Optus are investigating. Telstra have yet to be advised of an ETR and are awaiting further updates from Optus. We apologize for any inconvenience this is causing and will advise further details related to this fault upon receiving it from Optus. The TIM platform is operational and successfully sending messages. Customer Impact: High for Optus subscribers

Telstra Integrated Messaging - Network / Supplier Notification - RESOLVED

Telstra Integrated Messaging Platform Status — Tue, 07 Mar 2023 15:00:00 +0000

We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: SMS Telstra advised that from approx. 02:00 to 10:30 AEDT Optus services/subscribers had been having issues with SMS. Telstra and Optus resolved the issue, with Optus processing the message backlog. The TIM platform is operational and successfully sending messages.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - POSTPONED

Telstra Integrated Messaging Platform Status — Wed, 22 Feb 2023 11:36:36 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed. Original Change reference: PCR-4760 New Change reference: To be advised Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain Original Date/Time: 22/02/2023 - 23:30 AEDT New Date/Time: To be advised Impact: No Service Impact is expected; however, customers are to confirm if this certificate is maintained within their security store.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 25 Jan 2023 02:02:29 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4760 Description: Wildcard certificate update for all sub-domains for the sopranodesign.com domain Maintenance start time: 22/02/23 - 23:30 AEDT Maintenance end time: 23/02/23 - 01:00 AEDT Impact: No Service Impact is expected; however, customers are to confirm if this certificate is maintained within their security store. We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 18 Jan 2023 23:28:33 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4751 Description: Platform Upgrade Maintenance start time: 14/04/2023 - 01:00 AEST Maintenance end time: 14/04/2023 - 05:00 AEST Impact: 15-20 minutes during the first hour We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Tue, 29 Nov 2022 05:12:51 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-4604 Description: Software patch Maintenance start time: 01/12/2022 - 01:00 AEDT Maintenance end time: 01/12/2022 - 02:30 AEDT Impact: No service impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 18 Oct 2022 15:51:39 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-4458 Maintenance start time: 19/10/2022 - 01:00 AEDT Maintenance end time: 19/10/2022 - 02:43 AEDT Impact: No impact or downtime.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 18 Oct 2022 13:31:40 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4458 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 28 Sep 2022 06:02:39 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4458 Description: Platform Upgrade Maintenance start time: 19/10/2022 - 01:00 AEDT Maintenance end time: 19/10/2022 - 05:00 AEDT Impact: No impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Wed, 17 Aug 2022 17:30:34 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-4341 Maintenance start time: 18/08/2022 - 01:00 AEST Maintenance end time: 18/08/2022 - 03:19 AEST Impact: Start Outgate 01:48 AEST and App Final Outgate 01:52 AEST

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Wed, 17 Aug 2022 14:51:29 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4341 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Sun, 14 Aug 2022 23:28:28 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4341 Description: Maintenance Upgrade Maintenance start time: 01:00 AEST on Thursday, 18 August 2022 Maintenance end time: 05:00 AEST on Thursday, 18 August 2022 Impact: Up to 15 minutes of service disruption in the first hour We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 26 Jul 2022 16:58:02 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-4271 Maintenance start time: 27/07/2022 - 01:00 AEST Maintenance end time: 27/07/2022 - 02:54 AEST Impact: No service impact.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 26 Jul 2022 14:31:57 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4271 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Sun, 24 Jul 2022 16:42:08 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-4262 Maintenance start time: 25/07/2022 - 01:00 AEST Maintenance end time: 25/07/2022 - 02:35 AEST Impact: Downtime start time 01:14, end time 01:50 AEST

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Sun, 24 Jul 2022 14:27:12 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4262 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 22 Jul 2022 16:25:28 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-4261 Maintenance start time: 23/07/2022 - 01:00 AEST Maintenance end time: 23/07/2022 - 02:18 AEST Impact: Start Outgate 01:15:04 AEST and APP Final outgate 01:53:27 AEST

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 22 Jul 2022 14:31:37 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4261 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 22 Jul 2022 06:21:56 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4262 Description: Scheduled completion of Business Continuity Testing (BCP) of Telstra Integrated Messaging Maintenance start time: 25/07/2022 - 01:00 AEST Maintenance end time: 25/07/2022 - 04:00 AEST Impact: 15 minutes of Service Impact during the first hour We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 22 Jul 2022 06:20:04 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4261 Description: Scheduled commencement of Business Continuity Testing (BCP) of Telstra Integrated Messaging Maintenance start time: 23/07/2022 - 01:00 AEST Maintenance end time: 23/07/2022 - 04:00 AEST Impact: 15 minutes of Service Impact during the first hour We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Tue, 21 Jun 2022 05:43:25 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4271 Description: TIM Minor Release Maintenance start time: 27/07/2022 - 01:00 AEST Maintenance end time: 27/07/2022 - 05:00 AEST Impact: No service impact. We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 20 Jun 2022 06:00:28 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4262 Description: Scheduled completion of Business Continuity Testing (BCP) of Soprano Design platform. Maintenance start time: 25/07/2022 - 01:00 AEST Maintenance end time: 25/07/2022 - 04:00 AEST Impact: 15min Service Impact during the first hour. We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 20 Jun 2022 05:56:17 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-4261 Description: Scheduled commencement of Business Continuity Testing (BCP) of Soprano Design platform. Maintenance start time: 23/07/2022 - 01:00 AEST Maintenance end time: 23/07/2022 - 04:00 AEST Impact: 15min Service Impact during the first hour. We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 10 Jun 2022 12:54:19 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-4241 Maintenance start time: 10/06/2022 22:00 AEST Maintenance end time: 10/06/2022 22:50 AEST Impact: No Services were impacted

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 10 Jun 2022 11:29:37 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-4241 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Fri, 10 Jun 2022 08:43:14 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-4241 Description: Patch implementation to address security incident Maintenance start time: 10/06/2022 22:00 AEST Maintenance end time: 10/06/2022 23:00 AEST Impact: No Impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 03 May 2022 19:10:36 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-3967 Maintenance start time: 04 May 2022 0100 AEST Maintenance end time: 04 May 2022 0500 AEST Impact: None

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 03 May 2022 18:53:26 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: [Insert the change reference that provided by operations team ] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00 AEDT or AEST] Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00 AEDT or AEST] Impact: [Was there any downtime or queued messages and if so then state for how long etc]

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 03 May 2022 15:06:20 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-3967 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Wed, 09 Feb 2022 01:52:52 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-3967 Description: TIM Minor Release R2.1 Maintenance start time: 04/05/2022 - 01:00 AEST Maintenance end time: 04/05/2022 - 05:00 AEST Impact: No Service Interruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Wed, 22 Dec 2021 04:40:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: Email2SMS Service Degradation Impacted Services: Email2SMS Start time: 22/12/2021 15:40 AEDT Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Wed, 22 Dec 2021 04:08:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Event description: Email2SMS Service Degradation Impacted Services: Email2SMS Start time: 22/12/2021 15:08 AEDT End time: 22/12/2021 16:06 AEDT

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Mon, 20 Dec 2021 05:20:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Event description: Delays with sending and receiving messages through SMTP (Email2SMS) Impacted Services: SMTP (Email2SMS) Start time: 20/12/2021 16:09 AEST End time: 20/12/2021 16:20 AEST

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Mon, 20 Dec 2021 05:09:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: Delays with sending and receiving messages through SMTP (Email2SMS) Impacted Services: SMTP (Email2SMS) Start time: 20/12/2021 16:09 Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Network / Supplier Notification - RESOLVED

Telstra Integrated Messaging Platform Status — Wed, 24 Nov 2021 22:56:00 +0000

Dear Customer, We would like to inform you that the Operator resolved their issues and the services are fully recovered. Impacted Services: MMS Customer Impact: Queued MT MMS We have completed our testing and service is fully restored, any queued messages have been sent.

Telstra Integrated Messaging - Network / Supplier Notification - INITIAL

Telstra Integrated Messaging Platform Status — Wed, 24 Nov 2021 14:38:33 +0000

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Mon, 22 Nov 2021 17:03:45 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-3646 Maintenance start time: 23/11/2021 - 01:00 AEDT Maintenance end time: 23/10/2021 - 03:21 AEDT Impact: No impact

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Mon, 22 Nov 2021 13:30:04 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-3646 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 21 Oct 2021 05:23:25 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-3646 Description: TIM MEMS Upgrade to Release 3 Maintenance start time: 23/11/2021 - 01:00 AEDT Maintenance end time: 23/11/2021 - 04:00 AEDT Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Wed, 13 Oct 2021 17:07:14 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-3356 Maintenance start time: 14/10/2021 - 02:00 AEDT Maintenance end time: 14/10/2021 - 03:55 AEDT Impact: Outage duration 25 minutes.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Wed, 13 Oct 2021 14:33:00 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-3356 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - UPDATE

Telstra Integrated Messaging Platform Status — Tue, 12 Oct 2021 01:41:13 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been updated. Please refer to time corrected for this change. Change reference: PCR-3356 Description: TIM MEMS Upgrade to Release 2.1 Original Date/Time: 14/10/2021 - 01:00 AEDT to 14/10/2021 - 04:00 AEDT New Date/Time: 14/10/2021 - 02:00 AEDT to 14/10/2021 - 05:00 AEDT Impact: Up to 45 minutes of service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - POSTPONED

Telstra Integrated Messaging Platform Status — Mon, 13 Sep 2021 06:24:27 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed. Change Reference: PCR-3356 Description: TIM MEMS Upgrade to Release 2.1 Original Date/Time: 13/10/2021 - 01:00 AEDT to 13/10/2021 - 04:00 AEDT New Date/Time: 14/10/2021 - 01:00 AEDT to 14/10/2021 - 04:00 AEDT Impact: Up to 45 minutes of service disruption

Telstra Integrated Messaging - Notice of Planned Service Maintenance - CANCELLED

Telstra Integrated Messaging Platform Status — Mon, 16 Aug 2021 04:18:29 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled. Change reference: PCR-3261 Description: TIM MEMS Upgrade Original maintenance start time: 17/08/2021 - 01:00 AEST Original maintenance end time: 17/08/2021 - 04:00 AEST

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 06 Aug 2021 15:30:13 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-3320 Maintenance start time: 07/08/2021 - 01:00 AEST Maintenance end time: 07/08/2021 - 01:17 AEST Impact: No impact or downtime.

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 06 Aug 2021 14:37:30 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-3320 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Thu, 05 Aug 2021 06:34:28 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-3320 Description: Emergency Soprano SFTP Upgrade Maintenance start time: 07/08/2021 - 01:00 AEST Maintenance end time: 07/08/2021 - 02:00 AEST Impact: Soprano SFTP server will not be accessible for up to 60 minutes within the maintenance window We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Tue, 13 Jul 2021 06:48:50 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR 3261 Description: TIM MEMS Upgrade Maintenance start time: 17/08/2021 - 01:00 AEST Maintenance end time: 17/08/2021 - 04:00 AEST Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Mon, 12 Jul 2021 18:13:29 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-3123 Maintenance start time: 13/07/2021 - 01:00 AEST Maintenance end time: 13/07/2021 - 04:06 AEST Impact: No impact or downtime.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Mon, 12 Jul 2021 14:30:51 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR 3123 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - POSTPONED

Telstra Integrated Messaging Platform Status — Mon, 05 Jul 2021 05:46:27 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed. Change reference: PCR-3123 Description: TIM MEMS upgrade Original Date/Time: 06/07/2021 - 01:00 to 04:00 AEST New Date/Time: 13/07/2021 - 01:00 to 04:00 AEST Impact: No service disruption

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 10 Jun 2021 17:02:24 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-3045 Maintenance start time: 11/06/2021 - 01:00 AEST Maintenance end time: 11/06/2021 - 02:44 AEST Impact: No impact or downtime.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 10 Jun 2021 14:32:18 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-3045 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 07 Jun 2021 06:54:30 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-3123 Description: TIM MEMS upgrade Maintenance start time: 06/07/2021 - 01:00 AEST Maintenance end time: 06/07/2021 - 04:00 AEST Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 21 May 2021 04:27:00 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-3045 Description: Resolving queue monitoring bug Maintenance start time: 11/06/2021 - 01:00 AEST Maintenance end time: 11/06/2021 - 03:30 AEST Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 15 Apr 2021 19:26:35 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-2825 Maintenance start time: 16/04/2021 - 01:00 AEST Maintenance end time: 16/04/2021 - 05:14 AEST Impact: no impact.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 15 Apr 2021 14:31:55 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-2825 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 25 Mar 2021 04:06:22 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-2825 Description: TIM MEMS upgrade to R1.1 2021 (Autumn Release) Maintenance start time: 16/04/2021 - 01:00 AEST Maintenance end time: 16/04/2021 - 04:00 AEST Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Sat, 06 Mar 2021 03:23:09 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Event description: TIM Failed Messages to Error Code 69 Impacted Services: SMS messages Start time: 05/03/2021 - 18:02 AEDT End time: 06/03/2021 - 13:55 AEDT

Telstra Integrated Messaging - Notice of Service Impacting Issue - UPDATE

Telstra Integrated Messaging Platform Status — Sat, 06 Mar 2021 02:57:10 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: TIM Failed Messages to Error Code 69 Update 1: Telstra Network engineers have been engaged to investigate the cause of these errors. Impacted Services: SMS messages Our team will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Sat, 06 Mar 2021 02:14:53 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: TIM Failed Messages to Error Code 69 Impacted Services: SMS messages Start time: 05/03/2021 - 18:02 AEDT Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 05 Mar 2021 15:20:35 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-2703 Maintenance start time: 06/03/2021 - 01:00 AEDT Maintenance end time: 06/03/2021 - 02:17 AEDT Impact: No impact or downtime.

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 05 Mar 2021 13:20:08 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-2703 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Fri, 05 Mar 2021 04:23:39 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-2703 Description: To resolve Customer Outgoing Queue issues Maintenance start time: 06/03/2021 - 01:00 AEDT Maintenance end time: 06/03/2021 - 02:00 AEDT Impact: No service impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 04 Mar 2021 00:46:41 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-2661 Description: To resolve Shorten URL Issue Maintenance start time: 19/03/2021 - 01:00 AEDT Maintenance end time: 19/03/2021 - 02:30 AEDT Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 02 Mar 2021 10:27:39 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-2680 Maintenance start time: 02/03/2021 - 20:00 AEDT Maintenance end time: 02/03/2021 - 21:20 AEDT Impact: no impact

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 02 Mar 2021 08:50:18 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-2680 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Tue, 02 Mar 2021 08:29:28 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-2680 Description: Amendment to User Client Connection page Maintenance start time: 02/03/2021 - 20:00 AEDT Maintenance end time: 02/03/2021 - 21:00 AEDT Impact: none expected We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Mon, 01 Mar 2021 16:29:18 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-2614 Maintenance start time: 02/03/2021 - 01:00 AEDT Maintenance end time: 02/03/2021 - 03:15 AEDT Impact: No impact or service disruption

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Mon, 01 Mar 2021 13:21:16 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-2614 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 01 Mar 2021 04:54:47 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-2614 Description: TIM MEMS upgrade to Release B841.9 Maintenance start time: 02/03/2021 - 01:00 AEDT Maintenance end time: 02/03/2021 - 04:00 AEDT Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Wed, 24 Feb 2021 10:54:00 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-2637 Description: Enhancing Database Performance Monitoring Maintenance start time: 24/02/2021 - 21:00 AEDT Maintenance end time: 24/02/2021 - 21:47 AEDT Impact: No service disruption

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Wed, 24 Feb 2021 09:32:00 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-2637 Description: Enhancing Database Performance Monitoring Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 23 Feb 2021 12:28:58 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-2605 Maintenance start time: 23/02/2021 - 22:00 AEDT Maintenance end time: 23/02/2021 - 23:26 AEDT Impact: No service impact. No downtime.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 23 Feb 2021 10:31:59 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-2605 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Thu, 18 Feb 2021 03:28:54 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-2637 Description: Enhancing Database Performance Monitoring Maintenance start time: 24/02/2021 - 21:00 AEDT Maintenance end time: 24/02/2021 - 22:00 AEDT Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 12 Feb 2021 01:31:57 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-2605 Description: tim.telstra.com certificate renewal Maintenance start time: 23/02/2021 - 22:00 AEDT Maintenance end time: 23/02/2021 - 23:00 AEDT Impact: This is not service impacting. Soprano have provided a list of customers to Telstra to notify in advance We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Thu, 14 Jan 2021 22:30:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: Certificate/access issues to tim.telstra.com Impacted Services: Certain TIM customers are unable access tim.telstra.com Start time: 15/01/2021 - 09:30 AEDT Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Thu, 14 Jan 2021 22:30:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Event description: Certificate/access issues to tim.telstra.com Impacted Services: Certain TIM customers are unable access tim.telstra.com Start time: 15/01/2021 - 09:30 AEDT End time: 18/01/2021 - 21:00 AEDT

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 10 Nov 2020 15:31:14 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-1904 Description: MEMS Platform Upgrade to Spring Release 3.0 Maintenance start time: 10/11/2020 22:00 AEDT Maintenance end time: 11/11/2020 02:10 AEDT Impact: No services were affected

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 10 Nov 2020 10:36:06 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-1904 Description: MEMS Platform Upgrade to Spring Release 3.0 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Fri, 25 Sep 2020 03:03:31 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-2083 Description: TIM Pre-Work Cloud Services Maintenance start time: 09/10/2020 - 20:00 AEDT Maintenance end time: 10/10/2020 - 08:00 AEDT Impact: Service disruption of 40 minutes We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Tue, 22 Sep 2020 15:42:36 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-1892 Maintenance start time: 22/09/2020 - 22:00 AEST Maintenance end time: 23/09/2020 - 01:15 AEST Impact: No impact to the services

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Tue, 22 Sep 2020 11:35:36 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-1892 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Sat, 12 Sep 2020 22:15:28 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-1890 Maintenance start time: 12/09/2019 - 20:00 AEST Maintenance end time: 13/09/2020 - 00:50 AEST Outage start time: 12/09/2020 - 21:35 AEST Outage end time: 12/09/2020 - 22:57 Impact: Service disruption of 1 hour and 22 minutes

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Sat, 12 Sep 2020 09:49:10 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-1890 Description: MEMS Platform Upgrade Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 07 Sep 2020 04:14:02 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1892 Description: TOMCAT to replace WAS Maintenance start time: 22/09/2020 - 22:00 AEST Maintenance end time: 23/09/2020 - 03:00 AEST Impact: No service disruption expected We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Sat, 05 Sep 2020 21:25:07 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-1891 Maintenance start time: 05/09/2020 - 20:00 AEST Maintenance end time: 06/09/2020 - 02:10 AEST Service impact start time: 05/09/2020 - 21:45 AEST Service impact end time: 05/09/2020 - 22:39 AEST Impact: 54 minutes

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Sat, 05 Sep 2020 09:39:50 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-1891 Description: DB2 Encryption and Upgrade - SYD2 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Fri, 04 Sep 2020 19:39:28 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Change reference: PCR-1865 Maintenance start time: 04/09/2020 - 20:00 AEST Maintenance end time: 04/09/2020 - 05:30 AEST Impact: No impact on services

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Fri, 04 Sep 2020 09:34:33 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-1865 Description: DB2 Encryption & Upgrade SYD1 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Wed, 26 Aug 2020 01:38:00 +0000

Dear Customer, We would like to inform that there was an issue on Telstra Integrated Messaging that has been restored. Soprano are investigating the root cause. Event description: TIM experienced an outage between 11:38am and 11:41am AEST Impacted Services: All messaging impacted during the mentioned timeframe Start time: 26/08/2020 11:38 AEST End time: 26/08/2020 11:41 AEST

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 10 Aug 2020 06:57:46 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1904 Description: MEMS Platform Upgrade to Spring Release 3.0 Maintenance start time: 10/11/2020 22:00 AEDT Maintenance end time: 11/11/2020 03:00 AEDT Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 10 Aug 2020 05:41:53 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1890 Description: MEMS Platform Upgrade Maintenance start time: 12/09/2020 - 20:00 AEST Maintenance end time: 13/09/2020 - 08:00 AEST Impact: One hour of service disruption during maintenance window We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Mon, 10 Aug 2020 05:35:52 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1891 Description: DB2 Encryption and Upgrade - SYD2 Maintenance start time: 05/09/2020 - 20:00 AEST Maintenance end time: 06/09/2020 - 08:00 AEST Impact: One hour of service disruption during maintenance window We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Emergency Maintenance - POSTPONED

Telstra Integrated Messaging Platform Status — Mon, 10 Aug 2020 05:25:58 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed. Change reference: PCR-1865 Description: DB2 Encryption & Upgrade - SYD1 Original start time: 13/08/2020 - 20:00 AEST Original end time: 14/08/2020 - 08:00 AEST New start time: 04/09/2020 - 20:00 AEST New end time: 05/09/2020 - 08:00 AEST Impact: No service disruption because TIM traffic is currently on SYD2

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 06 Aug 2020 14:30:40 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-1758 Maintenance start time: 23:00 AEST 06/08/2020 Maintenance end time: 00:22 AEST 07/08/2020 Impact: No Services were impacted

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 06 Aug 2020 12:41:44 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Change reference: PCR-1758 Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Thu, 06 Aug 2020 04:26:40 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change reference: PCR-1865 Description: DB2 Encryption & Upgrade - SYD1 Maintenance start time: 13/08/2020 - 20:00 AEST Maintenance end time: 14/08/2020 - 08:00 AEST Impact: No service disruption because TIM traffic is currently on SYD2 We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Fri, 31 Jul 2020 01:58:24 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change Reference: PCR-1758 Description: F5 appliance upgrade to fix vulnerability CVE-2020-5902 on SYD stack (non live customer traffic) Maintenance start time: 23:00 AEST 06/08/2020 Maintenance end time: 00:00 AEST 07/08/2020 Impact: No service disruption as services reside on other SYD stack We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 30 Jul 2020 14:53:37 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Maintenance start time: 30/07/2020 23:00 AEST Maintenance end time: 31/07/2020 00:30 AEST Impact: No impact to the services.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 30 Jul 2020 12:37:30 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 09 Jul 2020 18:02:50 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Maintenance start time: 09/07/2020 - 22:00 AEST Maintenance end time: 10/07/2020 - 04:40 AEST Impact: No impact to the services

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 09 Jul 2020 11:36:58 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 09 Jul 2020 04:52:15 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1743 Description: General Maintenance Maintenance start time: 30/07/2020 23:00 AEST Maintenance end time: 31/07/2020 00:30 AEST Impact: No Business Impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Fri, 03 Jul 2020 04:11:04 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging has been restored. Reference: OPS-4974 Event description: TIM SSL connectivity issues Impacted Services: All services using SSL Start time: 03/07/2020 - 01:50 AEST End time: 03/07/2018 - 12:18 AEST

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Fri, 03 Jul 2020 01:12:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Reference: OPS-4974 Event description: TIM SSL connectivity issues Impacted Services: All services using SSL Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 02 Jul 2020 16:00:00 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Maintenance start time: 02/07/2020 - 23:00 AEST Maintenance end time: 03/07/2020 - 02:00 AEST Impact: No impact to the services.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 02 Jul 2020 12:56:52 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 02 Jul 2020 06:18:15 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1648 Description: TIM DB2 Upgrade/Encryption (1 of 3) – DR site Melbourne Maintenance start time: 09/07/2020 - 22:00 AEST Maintenance end time: 10/07/2020 - 08:00 AEST Impact: No service disruption as services remain on TIM Primary We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 18 Jun 2020 08:35:59 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1551 Description: TIM IDS Implementation Maintenance start time: 02/07/2020 - 23:00 AEST Maintenance end time: 03/07/2020 - 02:00 AEST Impact: No business impact We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 04 Jun 2020 15:12:40 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Change Reference: PCR-1597 Description: This is to resolve an MO to URL issue reported internally at Soprano Maintenance start time: 05/06/2020 - 00:00 AEST Maintenance end time: 05/06/2020 - 01:05 AEST Impact: No service disruption

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 04 Jun 2020 13:56:14 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Thu, 04 Jun 2020 05:36:59 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Change Reference: PCR-1597 Description: This is to resolve an MO to URL issue reported internally at Soprano Maintenance start time: 05/06/2020 - 00:00 AEST Maintenance end time: 05/06/2020 - 01:00 AEST Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - CANCELLED

Telstra Integrated Messaging Platform Status — Thu, 28 May 2020 06:32:10 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled. Change reference: PCR-1513 Description: DB2 Encryption/Upgrade (Window 1 of 3) Original maintenance start time: 29/05/2020 - 00:00 AEST Original maintenance end time: 29/05/2020 - 06:00 AEST

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 28 May 2020 04:45:49 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Change reference: PCR-1513 Description: DB2 Encryption/Upgrade (window 1 of 3) Maintenance start time: 29/05/2020 - 00:00 AEST Maintenance end time: 29/05/2020 - 06:00 AEST Impact: No service disruption We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - CANCELLED

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 11:57:42 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been cancelled. Original Date/Time: [Tuesday 10th September, 2019, 12:00 AM to 03:00 AM] AEDT/AEST We apologise for any inconvenience this may have caused.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - POSTPONED

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 11:56:38 +0000

Dear Customer, We are writing to inform you that the upcoming maintenance window on Telstra Integrated Messaging has been postponed. Original Date/Time: [Tuesday 18th September, 2019, 12:00 AM to 03:00 AM AEDT/AEST] New Date/Time: [Thursday 27th September, 2019, 12:00 AM to 03:00 AM AEDT/AEST] We apologise for any inconvenience this may have caused.

Telstra Integrated Messaging - Notice of Planned Service Maintenance

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 11:38:18 +0000

Dear Customer, We are writing to inform you that we will be performing maintenance work on the Telstra Integrated Messaging platform. Description: [Release of new Software version with patches and enhancements.] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00] AEDT/AEST Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00] AEDT/AEST Impact: [Insert affected services - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes] We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Network / Supplier Notification - RESOLVED

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 10:15:00 +0000

We would like to inform that the Operator resolved their issues and the services are fully recovered. We are still performing some tests. Impacted Services: [Insert affected services - ensure to include the behaviour of the platform i.e. MO’s will continue to be delivered, MT’s will be queued etc]

Telstra Integrated Messaging - Network / Supplier Notification - UPDATE

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 09:14:00 +0000

Dear Customer, Our network operator is still working on their issues and we are keeping track. We will provide an update as soon as possible.

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 08:19:00 +0000

Dear Customer, We would like to inform that the issue on Telstra Integrated Messaging for NAB has been restored. Event description: [detail Service Issue, with a headline] Impacted Services: [SMS/MMS/Email / access to the web portal / APIs] Start time: [27/03/2018 - 23:00] AEDT/AEST End time: [28/03/2018 - 00:01] AEDT/AEST Please accept our apologies for any inconvenience caused.

Telstra Integrated Messaging - Notice of Service Impacting Issue - UPDATE

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 07:18:00 +0000

Dear Customer, We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue. Event description: [detail Service Issue, with a headline] Impacted Services: [SMS/MMS/Email / access to the web portal / APIs] Start time: 27/03/2018 - 23:00 AEDT/AEST Our team are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 06:17:00 +0000

Dear Customer, We are currently experiencing a service issue with Telstra Integrated Messaging. Event description: [description of Service Issue, in headlines] Impacted Services: [SMS/MMS/Email and access to the web portal and APIs] Start time: [27/03/2019 - 23:00] AEDT/AEST Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Network / Supplier Notification - INITIAL

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 06:14:00 +0000

Telstra Integrated Messaging - Notice of Emergency Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 06:12:00 +0000

Dear Customer, We are writing to inform you that we have completed the emergency maintenance work on Telstra Integrated Messaging. Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00] AEDT/AEST Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00] AEDT/AEST Impact: [If there was No impact: No Services were impacted OR Insert affected services and downtime, if applies - ensure to include behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes] [If any important service degradation / or any kind of disruption, include the following apology statement: We apologise for any inconvenience this may have caused.]

Telstra Integrated Messaging - Notice of Emergency Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 06:05:00 +0000

Dear Customer, We are writing to inform you that the emergency maintenance work on Telstra Integrated Messaging is about to start. Our team will notify you after the work has been completed.

Telstra Integrated Messaging - Notice of Emergency Maintenance

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 06:00:00 +0000

Dear Customer, We are writing to inform you that we will be performing emergency maintenance work on Telstra Integrated Messaging. Description: [Release of new Software version with patches and enhancements.] Maintenance start time: [Insert day/month/year-time - eg: 27/03/2018 - 23:00] AEDT/AEST Maintenance end time: [Insert day/month/year-time - eg: 28/03/2018 - 06:00] AEDT/AEST Impact: [Insert affected services and downtime, if applies - we need to ensure we include in here the behaviour of the platform i.e. Incoming messages will continue to be delivered, outgoing messages will be queued etc and for how long i.e 30 minutes and include the following apology statement: We apologise for any inconvenience this may have caused and ....] We will email you at the beginning and end of the maintenance period.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 02:54:00 +0000

Dear Customer, We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging. Maintenance start time: [Insert day/month/year-time - eg: 27/03/2019 - 23:00 AEDT/AEST] Maintenance end time: [Insert day/month/year-time - eg: 28/03/2019 - 06:00 AEDT/AEST] Impact: [Was there any downtime or queued messages and if so then state for how long etc] We apologise for any inconvenience this may have caused.

Telstra Integrated Messaging - Notice of Planned Service Maintenance - START

Telstra Integrated Messaging Platform Status — Thu, 10 Oct 2019 02:53:00 +0000

Dear Customer, We are writing to inform you that the maintenance work on Telstra Integrated Messaging is about to start. Our team will notify you after the work has been completed.