Dear Customer,
We detected an issue affecting access to the web portal. Upon investigation, the issue was determined to be a suspected connectivity issue with the provider. No issues identifed within the platform or infrastructure.
The issue was resolved immediately, and web portal access has been fully restored. Our team is continuing to actively monitor the envrionment to ensure ongoing platform availability and performance.
Impacted Services: Web portal
Start time: 05/08/2026 - 14:33 AEST
End time: 05/08/2026 - 14:39 AEST
