System Status

Welcome to the Telstra Integrated Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Telstra Integrated Messaging - Notice of Planned Service Maintenance

Hi,

This is a note to let you know that we'll be conducting maintenance on the Telstra Integrated Messaging service.

When will the maintenance periods occur?

Start time and date: 01:00am (AEDT) on Thursday, 19 March 2026

End time and date: 05:00am (AEDT) on Thursday, 19 March 2026

Impact: There is no service interruption expected

Reference: PCR-7195

Notifications

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

No incidents reported

Saturday 25th May 2024

No incidents reported

Friday 24th May 2024

No incidents reported

Thursday 23rd May 2024

No incidents reported

Wednesday 22nd May 2024

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

Today we experienced intermittent issues with our FQDN for Telstra Integrated Messaging (tim.telstra.com). The problem has been resolved, and we will continue to monitor the service and keep you informed of any changes.

Event description: DNS issues affecting portal and API access for customers using FQDN. Impacted Services: API and Web Portal accessed using domain name.

Start time: 22/05/2024 07:00 AEST

End time: 22/05/2024 08:11 AEST

Telstra Integrated Messaging Platform Portals Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with Telstra Integrated Messaging.

Event description: DNS issues affecting portal and API access for customers using FQDN.

Impacted Services: API and Web Portal accessed using domain name.

Start time: 22/05/2024 07:00 AEST

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging Platform Portals Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Telstra Integrated Messaging has been restored. We will continue to monitor.

Event description: DNS resolution of tim.telstra.com was impacting portal and API usage of domain name.

Impacted Services: Intermittent connectivity problems to web portal and API

Start time: 01:59 AEST May 22nd

End time: 03:00 AEST May 22nd

Tuesday 21st May 2024

Telstra Integrated Messaging Platform Portals Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with Telstra Integrated Messaging.

Event description: Intermitten issues connecting to URL https://tim.telstra.com via portal or API

Impacted Services: Access to portal and APIs using Full Qualified Domain Name.

Start time: 02:05 AEST

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.