System Status

Welcome to the Telstra Integrated Messaging Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational
Scheduled Maintenance
Telstra Integrated Messaging - Notice of Planned Service Maintenance

Hi,

This is a note to let you know that we'll be conducting maintenance on the Telstra Integrated Messaging service.

When will the maintenance periods occur?

Start time and date: 01:00am (AEDT) on Thursday, 19 March 2026

End time and date: 05:00am (AEDT) on Thursday, 19 March 2026

Impact: There is no service interruption expected

Reference: PCR-7195

Notifications

Thursday 2nd May 2024

Telstra Integrated Messaging - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the issue on Telstra Integrated Messaging has been restored.

Event description: TIM Web Portal Access

Impacted Services: Access to the web portal

Start time: 02/05/2024 - 06:34 AEST

End time: 02/05/2024 - 08:15 AEST

Telstra Integrated Messaging - Notice of Service Impacting Issue - INITIAL

Dear Customer,

We are currently experiencing a service issue with Telstra Integrated Messaging.

Event description: Access to TIM platform (web portal)

Impacted Services: SMS/MMS/Email and access to the web portal

Start time: 02/05/2024 - 6:45 AEST

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Telstra Integrated Messaging - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Telstra Integrated Messaging is still experiencing a service issue.

Event description: Access to TIM Web Portal

Impacted Services: access to the web portal - API is not affected

Start time: 02/05/2024 - 06:34 AEST

Our team are working to resolve this as quickly as possible.

Wednesday 1st May 2024

No incidents reported

Tuesday 30th April 2024

No incidents reported

Monday 29th April 2024

Telstra Integrated Messaging - Notice of Planned Service Maintenance - FINAL, scheduled 1 year ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Telstra Integrated Messaging.

Change reference: PCR-5688

Maintenance start time: Monday 29/04/2024 – 01:00 AEST

Maintenance end time: Monday 29/04/2024 – 04:30 AEST

Impact: Between 01:00-01:10 AEST - service interruption (except for high available customers who saw no impact)

Apologies for the late notification of the completion of the planned change overnight

Sunday 28th April 2024

No incidents reported

Saturday 27th April 2024

No incidents reported

Friday 26th April 2024

No incidents reported